Get in touch with us
Do you have any questions or feedback about our products? Fill out the form below.
Get in touch with us
Contact
Phone: +316 17717661
Email: info@shinyhorses.com
Visiting address (by appointment only)
Pieter Braaijweg 97
1114 AJ Amsterdam – Duivendrecht
Company details
Chamber of Commerce no.: 94072272
VAT no.: NL005062739B08
Frequently asked questions
What is the fastest way to contact Shiny Horses?
The fastest way to reach us is via the contact form on this page. Prefer a direct approach? Use WhatsApp or email us at the address provided. We read everything ourselves—no robots.
How quickly do you respond to my message?
On business days, we usually respond within 24 hours. On weekends, we’re sometimes out with the horses, so it might take a bit longer, but we’ll always get back to you.
Where can I go with questions about which product best suits my horse?
Ask your question via the contact form and briefly tell us about your horse, coat type, any sensitivities, and your grooming goals. We will then advise you on which Shiny Horses products are the best fit.
Can I still change or cancel my order after I've contacted you?
As long as your order hasn’t been shipped yet, we can often still adjust or cancel it. Contact us as soon as possible with your name and order number, and we’ll see what’s possible.
I have a problem with my order, who can I contact?
Contact us via the contact form and include your name and order number. If there’s something wrong with the product, feel free to attach a photo. We’ll look into it and provide a suitable solution.
Can I also reach you via WhatsApp for questions?
Yes. WhatsApp is ideal for short and direct questions. If you need extensive advice, it’s better to use the contact form or email so we can review everything carefully and give a targeted response.
How can I request a collaboration or dealership with Shiny Horses?
Are you an influencer, rider, boarding stable, shop, or professional and want to collaborate or sell our products? Please get in touch via the contact form. Tell us who you are, what you do, and where you are located. We will then send you more information about the possibilities.
I have a complaint, what's the best way to report it and how do you handle it?
We’re always sorry to hear that, so please report your complaint via the contact form and describe what’s going on as specifically as possible. We will investigate your report, propose a solution, and use the feedback to improve our products and service.
