{"id":337667,"date":"2025-11-08T11:45:21","date_gmt":"2025-11-08T10:45:21","guid":{"rendered":"https:\/\/www.shinyhorses.com\/terms-and-conditions\/"},"modified":"2026-05-09T13:26:00","modified_gmt":"2026-05-09T11:26:00","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.shinyhorses.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Terms and conditions&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;34f90ee6-3cd8-4dfa-88a6-f134c2358815&#8243; title_font=&#8221;Great Vibes|&#8211;et_global_heading_font_weight|||||||&#8221; title_font_size=&#8221;59px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;01e230ba-e7e9-45c5-9ea2-287e7900398d&#8221; text_font=&#8221;Lora|&#8211;et_global_body_font_weight|||||||&#8221; text_text_color=&#8221;#000000&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"font-weight: 400;\"><span><strong>Last updated: October 2025<\/strong><\/span><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong><\/strong><span><\/span><span>These Terms and Conditions are based on the terms of Stichting Webshop Keurmerk and supplemented with provisions specifically applicable to Shiny Horses (www.shinyhorses.com), a webshop focused on horse care products.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span><strong>Article 1 \u2013 Definitions<\/strong><\/span><\/p>\n<p>These terms apply to all offers, orders, and agreements from Shiny Horses. Visitors, customers, and users are referred to as the &#8216;consumer&#8217;. <\/p>\n<p><strong>Article 2 \u2013 Identity of the entrepreneur<\/strong><\/p>\n<p style=\"font-weight: 400;\">Shiny Horses<br \/>Mr. P.N. Arntzeniusweg 38, 1098 GR Amsterdam<br \/>Chamber of Commerce: 94072272 | VAT: NL005062739B08<br \/>Email: info@shinyhorses.com | Phone: 06-17717661 (available 09:00\u201317:00) <\/p>\n<p><strong>Article 3 \u2013 Applicability<br \/><\/strong><br \/>These terms apply to every offer from Shiny Horses and to every distance agreement concluded via <a href=\"https:\/\/www.shinyhorses.com.\">www.shinyhorses.com.<\/a> By placing an order, the consumer declares to have taken note of and agreed to these terms.<\/p>\n<p><strong>Article 4 \u2013 The offer<\/strong><\/p>\n<p style=\"font-weight: 400;\">The products offered are clearly described. Obvious errors or mistakes in the offer do not bind Shiny Horses. <\/p>\n<p><strong>Article 5 \u2013 The agreement<\/strong><\/p>\n<p style=\"font-weight: 400;\">The agreement is concluded as soon as the consumer completes the order via the webshop.<br \/>Shiny Horses confirms the order by email. The webshop uses a hosting partner and is hosted on a secure WooCommerce (WordPress) platform. <\/p>\n<p><strong>Article 6 \u2013 Right of withdrawal<\/strong><\/p>\n<p style=\"font-weight: 400;\">The consumer has the right to dissolve the purchase without giving any reason within 14 days of receiving the product. The product must be returned undamaged, complete, and preferably in its original packaging. <\/p>\n<p><strong>Article 7 \u2013 Payment<\/strong><\/p>\n<p style=\"font-weight: 400;\">Payments are processed securely via **Mollie B.V.**.<br \/>Shiny Horses does not store any payment details itself. The payment is only completed once Mollie confirms the transaction. <\/p>\n<p><strong>Article 8 \u2013 Delivery<\/strong><\/p>\n<p style=\"font-weight: 400;\">Orders are processed via **MyParcel** and shipped with **PostNL**.<br \/>Customers receive a track &amp; trace code as soon as the order has been shipped.<br \/>Shiny Horses is not liable for delays caused by carriers but actively helps in resolving issues.<\/p>\n<p><strong>Article 9 \u2013 Warranty and conformity<\/strong><\/p>\n<p style=\"font-weight: 400;\">Shiny Horses guarantees that products meet the legal requirements of soundness and usability. Any defects must be reported within a reasonable timeframe. <\/p>\n<p><strong>Article 10 \u2013 Complaints procedure<\/strong><\/p>\n<p style=\"font-weight: 400;\">Complaints can be submitted via info@shinyhorses.com.<br \/>The consumer will receive a substantive response within 14 days.<br \/>If the complaint is not resolved through consultation, the consumer can turn to Stichting Webshop Keurmerk or the Webshop Disputes Committee.<\/p>\n<p><strong>Article 11 \u2013 Disputes<\/strong><\/p>\n<p style=\"font-weight: 400;\">Agreements between Shiny Horses and consumers are exclusively governed by Dutch law. Disputes can be submitted to the Webshop Disputes Committee or the competent court in Amsterdam. <\/p>\n<p><strong>Article 12 \u2013 Security and data protection<\/strong><\/p>\n<p style=\"font-weight: 400;\">Shiny Horses uses secure (SSL) connections, encrypted databases, and secure logins for employees. All personal data is processed in accordance with the General Data Protection Regulation (GDPR). <\/p>\n<p><strong>Article 13 \u2013 Partner and affiliate program<\/strong><\/p>\n<p style=\"font-weight: 400;\">Shiny Horses works with selected partners and affiliates.<br \/>When a visitor arrives at our website via a partner link, a technical cookie may be temporarily placed. These cookies do not contain personal data and are used exclusively to assign commissions to partners. <\/p>\n<p><strong>Article 14 \u2013 Visual material and intellectual property<\/strong><\/p>\n<p style=\"font-weight: 400;\">All images, texts, logos, and product descriptions on the Shiny Horses website are protected by copyright. Copying or reusing them without written permission is not allowed. <\/p>\n<p><strong>Article 15 \u2013 Platform and technical operation<\/strong><\/p>\n<p style=\"font-weight: 400;\">The webshop runs on the **WordPress \/ WooCommerce** platform.<br \/>While extreme care is taken regarding security and availability, Shiny Horses cannot guarantee uninterrupted operation.<\/p>\n<p><strong>Article 16 \u2013 Additional provisions<\/strong><\/p>\n<p style=\"font-weight: 400;\">In cases not provided for in these terms, Shiny Horses decides reasonably and in consultation with the consumer. Additional or deviating provisions may not be to the detriment of the consumer. <\/p>\n<p><strong>Article 17 \u2013 Changes<\/strong><\/p>\n<p style=\"font-weight: 400;\">These terms may be changed. The most recent version is always available at <a href=\"https:\/\/www.shinyhorses.com\/en\/\">www.shinyhorses.com.<\/a> <\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4ODA5In19@&#8221; button_text=&#8221;Have any questions? Click here to contact us &#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;f5fa9824-e178-42f5-97a6-291cd4cc0a84&#8243; button_text_size=&#8221;17px&#8221; button_bg_color=&#8221;gcid-secondary-color&#8221; button_border_color=&#8221;#000000&#8243; button_use_icon=&#8221;off&#8221; transform_scale=&#8221;112%|112%&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22button_bg_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: October 2025 These Terms and Conditions are based on the terms of Stichting Webshop Keurmerk and supplemented with provisions specifically applicable to Shiny Horses (www.shinyhorses.com), a webshop focused on horse care products. Article 1 \u2013 Definitions These terms apply to all offers, orders, and agreements from Shiny Horses. Visitors, customers, and users are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-337667","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/pages\/337667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/comments?post=337667"}],"version-history":[{"count":1,"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/pages\/337667\/revisions"}],"predecessor-version":[{"id":337670,"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/pages\/337667\/revisions\/337670"}],"wp:attachment":[{"href":"https:\/\/www.shinyhorses.com\/en\/wp-json\/wp\/v2\/media?parent=337667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}