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You may decide to cancel your purchase after placing your order.<\/span> Below you will find our return rules:<\/span><\/p>\n You can also use the model form at the bottom of our terms and conditions<\/a> page.<\/span><\/p>\n Send your return shipment to:<\/span> Additional Return Information<\/strong><\/span><\/p>\n You have a 14-day cooling-off period to return the product without giving any reason, starting on the day you receive the product. You then have another 14 days from the moment of the return notification to send the product back.<\/span> Cancel order<\/strong><\/span><\/p>\n Have you placed an order and would you like to cancel it?<\/span> Complaints<\/strong><\/span><\/p>\n It is of course unfortunate if you have a complaint about our products or services. We would like to help you further and offer a suitable solution. You can email: <\/span><\/p>\n info@beautyofthelioness.nl<\/span><\/p>\n Our staff in the complaints department will review the complaint and try to resolve it to everyone’s satisfaction.<\/span><\/p>\n After receiving your complaint, you will receive a confirmation from us.<\/span>
You have 14 days from the date of purchase to return the product to us without providing a reason.<\/span><\/p>\n\n
Shiny Horses Returns Department<\/span>
Pieter Braaijweg 97<\/span>
1114 AJ Amsterdam<\/span> <\/p>\n
The product can only be returned unused and in its original packaging.<\/strong><\/span>
The costs for returning the order are at your own expense.<\/span>
We will credit the amount within 14 days.<\/span>
You can also use the model form.<\/span><\/p>\n
Please let us know as soon as possible by phone at +31617717661.<\/span>
We will then not ship the order and will refund the costs incurred to you.<\/span><\/p>\n
We will answer your complaint within 14 days of receipt; if it requires more time, we will inform you.<\/span>
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, which we are affiliated with. They will then mediate https:\/\/www.keurmerk.info\/nl\/consumenten\/klacht\/<\/a><\/span><\/p>\n